S3Drive - White screen on Windows

I already tried uninstalling and reinstalling it. I even went in and deleted s3 drive from its install folder myself in local/appdata/programs but it still won't work.

1

Hi, thanks for your report. Did it ever start on your machine? Did you use sync feature prior to that? (edited)

Yes, I was using it for about a month and it was working fine. And yes, I was using the the sync feature for i think 3 or 4 folders. (edited)

Athrune

Yes, I was using it for about a month and it was working fine. And yes, I was using the the sync feature for i think 3 or 4 folders. (edited)

Sorry for the issues that you experience. Quick question, was it the Sync or Sync (deprecated) feature that you've been using? Did you try to stop the app, delete everything inside: AppData\Roaming\com.s3.drive.file.explorer.storage.cloud.manager\S3Drive and then start again? Once app starts, even if screen is white, can you try resizing a window a little to see if it resolves your issue? We have intermittent issue where usually black screen appears and resize actually help.

6:01 PM

Is it Windows 10 or 11?

I was using the updated sync

6:25 PM

No, i haven't tried deleting that yet, let me try it (edited)

Bear in mind that this will delete your settings, profiles, encryption password etc.

6:27 PM

You can make backup, just in case if you needed to extract anything from it.

okay, thanks for the heads up

6:27 PM

okay, yeah that fixed it

6:28 PM

im on windows 10

Good to know, well this doesn't exactly tell us what went wrong, but at least app is running for you. We'll have to trace and fix this.

Yeah, thanks for the help. Do you know how I would copy my old login/settings back into the roaming folder?

Ideally you use import/export feature as it operates on textual values which are easier to read. Let me check if I can get it from deduce it from code, bear with me couple minutes.

Okay, thank you

We never really played and tested it, but there are couple files that you might need to copy back in this format:

-a----        17.03.2024     18:33           1886 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_auth_session_key.secure
-a----        17.03.2024     18:33            596 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_credentials.secure
-a----        17.03.2024     18:32             53 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_installationId.secure
-a----        17.03.2024     18:33            611 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_profiles.secure

however I am not sure if this alone would suffice, as there maybe some other files required. Give it a go and if it doesn't work, then sorry you will likely have to provide these credentials once again. The other approach would be to copy back all that data as it was and then start removing individual files (especially .sql) until app starts, but that would be quite tedious task.

Okay, thank you. I think I might have found my encryption key that I had saved, but I can't remember if this is an old one, or my current one, but I'm gonna give it a try (edited)

Great I hope you find it, if not, then I shall be able to assist you further on that.

Tom changed the channel name: White screen on Windows - app won't start 3/17/2024 6:40 PM

So I couldn't find the key for my backblaze bucket, so I copied in these 3 files from the old s3 roaming folder and it immediately logged me in s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_credentials.secure -a---- 17.03.2024 18:32 53 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_installationId.secure -a---- 17.03.2024 18:33 611 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_profiles.secure

1

8:59 PM

I couldn't find the first one, so I couldn't copy that one over and just grabbed the other 3 (edited)

I've got a black screen or no action on any version I've got, a motionless screen and a page on the guest side of Windows, whether it's an unreleased version 18 or an official version.

Athrune

So I couldn't find the key for my backblaze bucket, so I copied in these 3 files from the old s3 roaming folder and it immediately logged me in s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_credentials.secure -a---- 17.03.2024 18:32 53 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_installationId.secure -a---- 17.03.2024 18:33 611 s3drive_VGhpcyBpcyB0aGUgcHJlZml4IGZv_profiles.secure

That's good to know, never tried this workflow. Thanks for letting us know.

mix9311

I've got a black screen or no action on any version I've got, a motionless screen and a page on the guest side of Windows, whether it's an unreleased version 18 or an official version.

Did it work for you previously? Can you try resizing app screen once it's loaded black?

Tom

Did it work for you previously? Can you try resizing app screen once it's loaded black?

yes not work yet

Did it work for you previously on Windows?

Tom

That's good to know, never tried this workflow. Thanks for letting us know.

Your welcome. Thanks for the help

Tom

Did it work for you previously on Windows?

nope

Hi guys, can you please try most recent 1.9.2 release and let me know if problem still persist?

I assume this is now resolved. Please let me know if you still face this issue.